If you’re experiencing poor TV signal, pixelated channels or planning to upgrade to Freeview or Freesat, calling in a professional aerial fitter is a smart move. But with so many local companies offering aerial installation and repair services, how do you make the right choice?
Here’s a practical guide to help you choose reliable local aerial fitters, including the key questions you should ask before you book.
Are They Based Locally and Familiar with Your Area?
Signal strength can vary significantly depending on your location and surroundings. A truly local aerial fitter will understand the unique reception conditions in your area — whether you live in a valley, near tall buildings, or in a rural spot. Ask where they’re based and how often they work in your postcode. Their local knowledge can make all the difference when selecting the right aerial type and direction.
Are They Properly Insured and Qualified?
Always check that the aerial installer has public liability insurance in place. This protects both you and them if something goes wrong during the installation. You can also ask if they hold relevant industry qualifications, such as from the Confederation of Aerial Industries (CAI) or a recognised training body. While not all professionals will be CAI members, qualifications indicate a commitment to standards and safety.
Can They Offer a Clear Quote in Writing?
Avoid any contractor who gives vague pricing or won’t confirm costs before the job begins. Ask for a written quote that outlines labour, parts, VAT and any call-out charges. A trustworthy local aerial fitter should be transparent and happy to explain what’s included in the price. Be wary of unusually low quotes, which may lead to hidden costs later.
Do They Provide a Guarantee?
A reliable installer will offer a guarantee on both the aerial equipment and their workmanship. Typically, this should be at least 12 months, although some local firms offer longer. Make sure you understand what’s covered and get the guarantee in writing. This provides peace of mind and protects you if any issues arise after the installation.
What Do Previous Customers Say?
Online reviews can reveal a lot about a company’s reliability, punctuality and professionalism. Look at Google reviews, Trustpilot, or check if the fitter is listed on Checkatrade or Rated People. Consistently positive feedback from local customers is a strong sign you’re in safe hands.
Will They Carry Out a Signal Test First?
A good aerial fitter will perform a signal test before recommending or installing any equipment. This ensures you get the best possible reception based on your location. It also helps avoid unnecessary or oversized installations, saving you money.
Final Thoughts
Choosing the right local aerial fitter isn’t just about price — it’s about trust, knowledge and service. By asking the right questions upfront, you’ll avoid common pitfalls and ensure you get a tidy, safe and long-lasting installation.
Before you book, do your homework and don’t be afraid to ask these key questions. A reputable local aerial specialist will appreciate your thoroughness — and it’ll help ensure you get the quality signal you deserve.