10 Questions to Ask Your IT Provider

There are plenty of good information technology (IT) providers out there, but there are also a lot of bad ones. Today’s organizations are entrusted with more data than ever before, and it’s crucial that this data is protected. That’s why it’s so important to partner with a reputable IT provider. But how can you be sure you’re working with a good one? Here are 10 questions to ask your IT provider:

1. Who will have access to my data? 

This is a big one. You need to know who will have access to your data and how it will be protected. Make sure you get a clear answer from your information technology provider on this one.

2. What happens if there’s a data breach?

No organization is immune to data breaches, but how your IT provider responds to them can make all the difference. Find out what their plan is for dealing with a data breach and make sure you’re comfortable with it.

3. How often do you backup my data?

Data loss is a real risk, so you need to know that your IT provider is taking measures to protect your data. Ask them how often they backup your data and where these backups are stored.

4. What is your support policy? 

Things will go wrong from time to time, so it’s important to know that you can rely on your information technology provider for support when you need it. Find out what their support policy is and make sure it meets your needs.

5. What is your pricing structure? 

This one is important for budgeting purposes. Make sure you understand your IT provider’s pricing structure so there are no surprises down the road.

6. Do you have experience with my industry?

It’s important to partner with an information technology provider that understands your industry. They will be familiar with the unique challenges and opportunities that come with your line of work.

7. Can you provide references?

A good IT provider should have no problem providing references from satisfied clients. This is a great way to get a sense of what it’s like to work with them.

8. What is your disaster recovery plan? 

Disasters happen, so you need to know that your IT provider has a plan in place to recover your data in the event of a major outage or disaster. 

9. Do you staff your own help desk?

Many information technology providers outsource their help desk support. This can be a big mistake as it can lead to long wait times and frustrating experiences. Make sure your IT provider staffs their own help desk so you can get the support you need when you need it.

10. What is your model for high availability?

Finally, you need to know that your IT provider can keep your systems up and running. Ask them about their model for high availability and make sure it meets your needs. 

Asking these questions will help you get a better understanding of your IT provider and whether or not they’re a good fit for your organization. Don’t be afraid to ask tough questions – after all, it’s your data that’s at stake.