Mr. Cooper believes that strong communities make healthy homes, which is why the company is committed to making a better world through community impact initiatives.
Mr. Cooper’s corporate social responsibility (CSR) outreach extends beyond homeowners to create safe, secure, environments where communities can thrive.
Mr. Cooper partners with nonprofits and government organizations to help provide housing and financial support in local communities. The company also encourages its team members to volunteer their time and effort, both as part of company initiatives and on their own with causes or nonprofits of their choice.
Here’s a brief summary of some of Mr. Cooper’s CSR efforts and how the company extends their culture of giving.
Mr. Cooper is partnering with Feeding America to help provide nutritious meals to communities facing hunger across the US. Through the company’s “Paperless” program, Mr. Cooper will help provide 1.5 million meals – for every Mr. Cooper customer that goes Paperless from 13 September 2021 to 31 December 2021, the company will support 10 meals.
The company’s Paperless program encourages customers to sign up to receive company communication entirely digitally. The program phases out paper communications via mail and replaces this entirely with digital-only correspondence via email. Through the program, customers not only help feed those facing hunger, they also contribute towards environment responsibility by going paperless.
Since it was established in 1979, Feeding America has facilitated millions of meals for people at risk of hunger and is now recognized as “the nation’s largest domestic hunger relief organization”. Working with retailers and manufactures to save food that would otherwise go to waste, the organization feeds 40 million people, including 7 million senior citizens and 12 million children, and maintains a network of 200 food banks across the US.
In 2020 alone, Feeding America worked with its partners to donate over 2 billion pounds of food. Mr. Cooper is honored to support Feeding America in its mission to protect those at risk of hunger.
Mr. Cooper has partnered with Operation Homefront to provide mortgage-free housing to military families. The company has donated homes to the military veteran support organization.
Operation Homefront was established to help build military families that are strong, stable, and secure. The organization does this by offering short-term critical financial assistance consisting of critical financial assistance, transitional homes for veterans, and rent-free transitional housing for wounded service people.
The organization also offers long-term stability programs consisting of mortgage-free housing and a Veteran Caregiver Support program. Additionally, Operation Homefront provides recurring family support such as holiday programs, homefront celebrations, and backpacks loaded with school supplies.
Operation Homefront has had a real impact on the lives of service members and their families. The organization has given $30 million in critical financial assistance in response to more than 46,000 requests. It has also housed 700 families in permanent mortgage-free homes with more than $90 million in deeded home equity.
STEM in the schoolyard
Mr. Cooper and United Way Dallas collaborated to promote STEM education in Dallas Schools. The program was focused on inspiring students to pursue careers in STEM and was a part of Mr. Cooper’s community impact projects focused on financial stability, education, and health.
United Way Dallas is committed to creating opportunities and facilitating access within the North Texas community. The organization promotes lasting positive change by helping people access education, income, and health which it believes are “the building blocks of opportunity”.
The organization’s goals are threefold: to increase the number of students reading well by third grade to 50%; to elevate the number of young adults in North Texas earning a living wage to 20%; and to increase access to affordable health care in North Texas by 96%.
Volunteering and giving to non-profits
Corporate social responsibility is a big deal at Mr. Cooper – what’s better than contributing to a world we’re all proud to call home? From boardroom level to customer service reps, everyone is encouraged and empowered to contribute positively to the community.
The company’s dedication to CSR continues to yield admirable results. Mr. Cooper has organized or participated in 39 high-impact community events and met over 400 families face-to-face. The company has also posted $17.9 million in government funding to customer accounts.
Mr. Cooper provides all team members an additional PTO day to use as a volunteer day, where they can impact positive change in the community. Some of the organizations where Mr. Cooper team members volunteer their time and resources include:
- Habitat for Humanity
- American Red Cross
- Salvation Army
- Veteran’s First of Orange County
- Fisher House
- Wreaths Across America
- Operation Santa Clause
- Boys and Girls Club
- Toys for Tots
- Wilkinson’s Center
- International Rescue Committee
- Orlando Rescue Mission
- Food Bank of the Rockies
- Greater Washington Food Bank
- St. Louis Food Bank
Diversity and inclusion
Mr. Cooper is not only committed to fostering a positive impact in communities. The company is also devoted to creating a workplace where people can be their authentic selves through its Diversity and Inclusion (D&I) initiatives.
Mr. Cooper’s Office of Diversity and Inclusion leads the company’s D&I efforts. These efforts include programs such as Cooper Resource Teams which are micro communities at work where Coopers congregate to support and develop one another. Cooper Community Conversations provide a safe space where difficult discussions take place, paving a path towards meaningful change.
In 2019, the Office of Diversity and Inclusion also launched Mr. Cooper’s first Serenity Rooms which are “wind-down” spaces where team members go to enjoy some personal time, meditate, pray, or simply relax.
Mr. Cooper continues to be committed to pursuing CSR at all levels, both within and outside the workplace. Awards such as the 2018 Corporate Diversity First Leadership Award bestowed on Mr. Cooper by the Texas Diversity Council showcase the progress the company is making on its D&I commitments.